cmdln.org (a sysadmin blog)

From time to time  I have not so pleas­ant sup­port expe­ri­ences. Today I had another.

[Fri­day, Jan­u­ary 15, 2010 1:37 PM] – Auto­mat­i­cally gen­er­ated mes­sage:
This is an auto­mated mes­sage. Your request has been received by the Tech­ni­cal Sup­port Cen­ter and has been queued until a sup­port ana­lyst is avail­able. Sup­port for HP and Com­paq desk­tops and Work­sta­tions is avail­able 24 hours a day, 7 days a week. You will receive a response to your sup­port request in 5 min­utes or less.

[Fri­day, Jan­u­ary 15, 2010 1:37 PM] – Auto­mat­i­cally gen­er­ated mes­sage:
For ref­er­ence, your Case ID is 4609222889

[Fri­day, Jan­u­ary 15, 2010 1:47 PM] – Nick Ander­son says:
hello?

[Fri­day, Jan­u­ary 15, 2010 1:58 PM] – Nick Ander­son says:
hello?

[Fri­day, Jan­u­ary 15, 2010 1:58 PM] – Nick Ander­son says:
this is a real­lly long 5 minutes

[Fri­day, Jan­u­ary 15, 2010 2:02 PM] – Nick Ander­son says:
Well you see, my USB ports have started to fail.

[Fri­day, Jan­u­ary 15, 2010 2:02 PM] – Nick Ander­son says:
This started about 2 weeks ago.

[Fri­day, Jan­u­ary 15, 2010 2:03 PM] – Nick Ander­son says:
As they failed I moved my devices to ports that worked and chained through a USB hub.

[Fri­day, Jan­u­ary 15, 2010 2:03 PM] – Nick Ander­son says:
Today the last USB port failed. I need to have the moth­er­board replaced.

[Fri­day, Jan­u­ary 15, 2010 2:04 PM] – Nick Ander­son says:
Since no one wants to respond to me, I will post this chat tran­script on my blog.

[Fri­day, Jan­u­ary 15, 2010 2:08 PM] – Nick Ander­son says:
http://www.cmdln.org/2010/01/15/hp-support-fail