From time to time  I have not so pleasant support experiences. Today I had another.

[Friday, January 15, 2010 1:37 PM] — Automatically generated message:

This is an automated message. Your request has been received by the Technical Support Center and has been queued until a support analyst is available. Support for HP and Compaq desktops and Workstations is available 24 hours a day, 7 days a week. You will receive a response to your support request in 5 minutes or less.

[Friday, January 15, 2010 1:37 PM] — Automatically generated message:

For reference, your Case ID is 4609222889

[Friday, January 15, 2010 1:47 PM] — Nick Anderson says:

hello?

[Friday, January 15, 2010 1:58 PM] — Nick Anderson says:

hello?

[Friday, January 15, 2010 1:58 PM] — Nick Anderson says:

this is a reallly long 5 minutes

[Friday, January 15, 2010 2:02 PM] — Nick Anderson says:

Well you see, my USB ports have started to fail.

[Friday, January 15, 2010 2:02 PM] — Nick Anderson says:

This started about 2 weeks ago.

[Friday, January 15, 2010 2:03 PM] — Nick Anderson says:

As they failed I moved my devices to ports that worked and chained through a USB hub.

[Friday, January 15, 2010 2:03 PM] — Nick Anderson says:

Today the last USB port failed. I need to have the motherboard replaced.

[Friday, January 15, 2010 2:04 PM] — Nick Anderson says:

Since no one wants to respond to me, I will post this chat transcript on my blog.

[Friday, January 15, 2010 2:08 PM] — Nick Anderson says:

http://www.cmdln.org/2010/01/15/hp-support-fail